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Your FAQs Answered

So, you’ve just signed up to our Pulse Energy Lifestyle Plan. Welcome!

Read on to find out the answers to many of our frequently asked questions.

How much electricity will I use per day?

We recommend that you keep an eye on your usage in your My Account. The graph shows your electricity usage and how much you are spending. You can break these down to view your daily, weekly, or monthly usage.  

For more information on how to use your My Account, click here.

On average, our Lifestyle customers use*:

  • $5 -$8 per day for a low user
  • $10 - $15 per day for a standard user

*Please note this is an indication only. Actual usage will vary for each customer.

Find out what user plan you should be on.

How much should I top up? 

You will need to keep your account balance above $10.00 to avoid your electricity being turned off.

We recommend setting up an automatic top up so that you don’t have to worry about remembering to top up! You can cancel your automatic payments at any time.

Topping up online through the My Account portal is easy! We have four easy payment options. *

1. One off credit or debit card payments

2. Automatic top up (recommended)

You can choose a top up amount that your card will automatically be charged when your account falls below an amount that you select.

3. Recurring top up (recommended)

You can choose your top up amount and select the frequency you would like the payment to be made (weekly, fortnightly, or monthly).

4. Account2Account

You can make secure one-off payments direct from your bank account. 

If you have requested a top up card, you can top up at your nearest epay convenience store or service station.  To find your nearest top up location click here 

*A Transaction Fee of 1.5% will apply to all payments made by credit card, debit card and Account2Account bank transfer. $0.75 Transaction Fee will apply for in store top up. The minimum in store top up amount is $10.00. occur. 

How do I know what user plan I should be on?

Most households in New Zealand fall into the standard user category. You are a standard user if you use more than 8,000 kWh per year at your primary residence in the North Island or more than 9,000 kWh annually in the southern regions of the South Island. 

In the North Island, you are considered a low user if you use less than 8,000 kWh annually at your primary residence (666 kWh a month), while in the lower parts of the South Island you are a low user if you less than 9,000 kWh per year (750 kWh a month).

In contrast to low user plans, a standard user plan has a higher daily charge and a lower variable usage charge, making it the most cost-effective option for most people.

Generally speaking, if you have a family, rely on electric heating, or need to power a bunch of energy-hungry appliances, there’s a good chance that a standard user plan will be right for you.

Low user plans have a lower daily charge and a higher variable usage charge. The typical low user household consists of one or two people living in an energy-efficient home with simple electricity needs.

Low users commonly have gas for heating and/or hot water, which can do wonders for reducing the amount of power you use. Low user plans are typically not available for holiday homes and other secondary dwellings and may be unavailable on some networks in certain regions.

Help Desk

Our Help Desk is a knowledge hub on our website, that you can use to self-service and find answers to frequently asked questions – just like these ones! Simply search our Help Desk using generic keywords.

It is a great way to find common information such as,

When using our Help Desk, please remember it will not be able to provide specific account information, for example if you search your Account Number.

 

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