Schedule of Fees

Fees Amount
Payments made in store through an epay retailer (minimum top up of $10.00 is required) $0.75 per transaction
Payments made by credit or debit card online or through the App 1.5%
Payments made by Account2Account 1.5%
Replacement top up card fee $10.00
Electricity reconnection Free
Electricity after hours reconnection* Free

Special Disconnection Request

$25.00
Debt collection administration fee  15% of the debt collected
Customer site visit $60.00
Electricity Capacity Upgrade or Downgrade $140.00
Metering or inspection call out (per visit and includes meter change, relocation, inspection, and test) Up to $140.00
Credit refund (direct credit only. Free on closed accounts) $15.00
Debt collection All costs
New connection or livening $95.00
Daily fixed charge
(varies depending on your local lines company and price plan.)
Daily fixed charges will still apply when your electricity has been suspended due to a low balance.
Fixed charges will apply until your account is finalised.*

The above fees may be adjusted in accordance with your Product Schedule.

All fees are GST inclusive (unless otherwise specified) and are in New Zealand Dollars.

A combination of charges may apply to individual tasks.

A credit and debit card surcharge fee will be charged and added to payments made by credit or debit card. The credit and debit card surcharge fees are 1.30% for MasterCard and 1.05% for Visa. Credit card surcharge will be taken at time of payment and not appear on your bill.

*The account holder must notify us to finalise their Account. Otherwise the Account will be finalised 5 days after the supply has been suspended.  

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